Payments
Refund Policy
This policy explains how payment and refund requests are handled for Stock Smart Scanner products or services, if paid plans are introduced.
Current availability
If no paid plan or charge is shown at checkout, there is no payment to refund. Never send payment details by email or chat.
Before requesting a refund
Check the plan, billing interval, renewal terms, and access period shown at checkout. Contact support promptly if you believe you were charged incorrectly.
How to request help
Email support@stocksmartscanner.com from the account email and include the transaction date, plan name, and a safe payment reference. Do not include card numbers, passwords, access tokens, or one-time codes.
Review
Requests are reviewed against the applicable checkout terms, service access, duplicate charges, technical errors, and any mandatory consumer-protection requirements. An approved refund is returned through the original payment method where possible.
No investment-loss refunds
Fees, if any, are not a guarantee of returns, trading outcomes, data accuracy, or investment performance. Market losses are not refundable service charges.
Cancellation and renewal
If a paid plan becomes available, the checkout page and account controls will state the billing interval, renewal behavior, cancellation method, and any applicable notice period. Cancelling future renewal does not automatically reverse a prior completed billing period unless the applicable checkout terms say so.
Duplicate or unauthorized charges
Report a duplicate, incorrect, or unauthorized charge as soon as possible from the account email. We may request a safe transaction reference and account verification, but we will never need a full card number, password, one-time code, or secret key.
Processing time and payment providers
Approved refunds are initiated through the original payment method where practical. The time for the credit to appear can depend on the payment provider, bank, card network, currency, and applicable checks. A pending review is not confirmation that a refund has been approved.
Policy changes
If a paid product, plan, or consumer-protection requirement changes, this page and the checkout terms may be updated. The terms shown at the time of the relevant transaction govern that request unless applicable law requires otherwise.